Extend Remote Monitoring and Management to 3rd Party Partners and Remotely Located Support Resources
As an extension to the value of ComBrio’s VSI Service Delivery platform through its ability to remove the complexities of remote product services support, ComBrio’s VSIportal module further simplifies service infrastructures by providing for secure, efficient and accountable connections for third-party contracted resources or remotely located enterprise support resource that require secure access to managed devices located behind firewalls.
Whether you are an equipment manufacturer, a service provider or an enterprise, VSIportal provides a core piece of technology that enables the most flexible deployment topology to meet the most stringent and complex security models associated with the delivery of remote product services.
ComBrio’s VSIportal is the first remote product management solution that allows for the efficient extension of services support to third-party or externally located resources without the need for VPNs, dedicated connections, or the use of insecure web portals, while still maintaining complete control and accountability of these resources visibility and access rights.
VSIportal provides expanded flexibility to the deployment and use of VSI. The VSI
portal functionality reduces cost, increases customer satisfaction and generates additional revenue opportunities for equipment manufacturers and service providers. Enterprise customers also benefit from VSIportal through significant cost reduction due to efficient centralized control of outsourced managed services.
Organization that can benefit from VS
Iportal include:
Service Providers (Independent or
Specialized)
Service Providers have an effective means to provide their tiered support organization or OEM service partners access to the same devices using the same core infrastructure. This reduces costs and prompts secure monitoring and management to end customers.
Service Providers can efficiently utilize support resources of their third party contracted services partners by providing them the ability to remotely access end-customer devices while maintaining end to end security, accountability and control of all connections. Types of contracted third parties can include the OEM provider of the equipment, or product expertise that is not available within the support center.
Equipment manufacturers Equipment manufacturers can extend their monitoring and management capabilities to their channel partners. By accessing VSIportal, partners have a new remote monitoring and management revenue opportunity to offer customers, resulting in product services differentiation and increased customer satisfaction.
As a market differentiator, VSI
portal enables Equipment Providers the ability to outsource to their distribution and reseller partners services along with the distribution of their products. By providing distribution and reseller partners with a ubiquitous infrastructure, VSI
portal enables these partners to offer and perform maintenance and or repair services while maintaining ultimate control of what, where and when each partner can access an end-customer managed device(s).
Enterprises Enterprises that outsource critical monitoring and management functions can eliminate the cost, complexity and security concerns found when trying to manage multiple connectivity methods across numerous service vendors.
For large enterprises such as industrial automation organizations, financial institution or healthcare providers with multiple dispersed locations that are managed by a distributed support workforce can also benefit from VSI
portal. VSIportal allows support resources to efficiently have remote capabilities while eliminating the costly need to establish and maintain VPN connections between remotely located support staff and/or vendors. It also maintains a complete audit trail to meet internal security and regulatory compliance requirements.
VSIportal can be provided pre-installed on a compact ComBrio appliance, or installed on existing hardware at the remote resources/third party location. VSIportal takes services efficiency and customer satisfaction to a higher level by extending the reach of their support resources beyond the boundaries of a closed support center LAN environment.
Click
here to download the VSIportal datasheet
