Our Technical Support Help Desk personnel are dedicated to providing our customers access to the information, tools, and expertise you need to maximize the benefits of the ComBrio Virtual Service Infrastructure.
ComBrio customers service plans provides the following:
- Online case/ticket entry 7x24x365 with notification to on-call technician
- Telephone Coverage from 8 a.m. to 5 p.m., Monday through Friday, Eastern Time, USA
- Eight (8) hour callback on Severity 1 issues
- Next Business day callback on Severity 2 issues
- Two (2) Business Day replacement on hardware
- Minor, Point releases as released
- Patch releases on Severity 1 issues with 60 days (typical)
- 7x24x365 access to online technical knowledge database
Contact us
Click here to access our support portal
For technical assistance with your existing ComBrio products, email us at:support@combrio.com
or call us toll free at: (800) 905-9110
ComBrio, Inc. supports open source initiatives. To learn more about our open source compliance, click here .
